Frequently Asked Questions

How Do I...

1. Get a Library Card

To get a Chicago Heights Library card, please apply in person at the check out desk at the Chicago Heights Public Library.

Photo identification AND proof of residency in the City of Chicago Heights must be presented before cards are issued or renewed.

Acceptable photo identification cards include:

State driver's licence or identification card

U.S. Armed Forces identification cards

U.S. or foreign passports

Canadian or Mexican consular identification cards

Acceptable proofs of residence include:

Lease or property tax documents

Utility bill in the applicant's name

First class mail postmarked in the previous thirty days

Persons who are not residents of Chicago Heights but own property in Chicago Heights may receive a library card by providing proof of Chicago Heights property tax liability.

Non-residents may obtain a fee-based Chicago Heights library card. The fee is currently at $90 per card.

A fee of $2.00 is charged to replace lost library cards.

Chicago Heights Public Library has a reciprocal borrowing agreement with the Chicago Public Library. Chicago Public Library patrons in good standing may obtain a Chicago Heights Public Library card upon request.

 

Search the Catalog

2. Borrow Materials

Present your library card at the check out desk to borrow items.

* The library is now lending Kindle e-Readers. Present your library card as well as a current photo ID to borrow Kindles. Please read our Kindle POLICY for more information.

Loan periods

Item Type

Fiction, Nonfiction, Audio Books, Graphic Novels / Comic Books

New Adult Fiction, Magazines, DVDs & Videocassettes

Children's DVD's & Videocassettes

Loan Period

14 Days

7 Days

7 Days

Only two week loan materials may be renewed for an additional two weeks in person, by telephone, or online. Overdue materials and materials on reserve lists may not be renewed. Materials borrowed from other libraries may be renewable at the discretion of the loaning library.

3. Access My Account

Take charge of your library account! You can search for items, request items from other libraries, reserve and renew items all from the comfort of your own home.

Accessing your library account is quick and easy:

First, click on the "My Account" in the sidebar.

This will take you to a login page on SWAN where you enter your name, library card number and PIN in the blanks. If you have not established a PIN, leave the PIN box empty and click on "Submit". The computer will prompt you to establish a PIN.

That's it! If you're using a public computer, please don't forget to log out to protect your private information.

4. Access the Internet

Chicago Heights Public Library offers computers with broadband Internet access. 21 computers are available for 1 hour sessions.

Reservations

To reserve time on a Chicago Heights Public Library Internet computer, you may call or visit the reference desk at the Library. The Library phone number is (708) 754-0323. Reservations can be made up to one day in advance.

To ensure access to as many users as possible, patrons may reserve only two 1 hour sessions per day Monday through Saturday and one 1 hour session on Sundays. However, if no reservations exist for a particular computer, one will be made available on a first-come, first-served basis.

Limited guest-passes will be available for people without library cards until they can obtain a valid card from this library or their home library.  Guest-passes are limited to 1 hour session per day.  

Printing

Printing is 10 cents a page for Black and White, 50 cents for Color.  Charging a small fee helps cover the costs of ink and paper so we can provide this service. 

Wi-fi

If you do not want to deal with the hassle of using our computers you can bring your own. Just bring in your laptop and you will be connected to the internet. You'll still need to obtain a "Internet Use Agreement" first.

5. Volunteer at the Library

Many opportunities are available to help us in our mission.

To volunteer at the library, call Jenny Martin at 708-754-0323. You can also e-mail her at martinj@chicagoheightslibrary.org.